Privacy Policy

Introduction

Welcome to https://surprise.pobb.net (hereafter referred to as “Surprise,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of personal information in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), California, USA
Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales and Service Act (UCPA)
Connecticut’s Connecticut Transparency and Accountability Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://surprise.pobb.net
All applications, software, and services offered under the Surprise brand
Interactive features and tools available on our platforms
Any linked websites or third-party services accessed through our platform (please note that this policy does not extend to their practices; each has its own privacy statements)

Processing Activities

This policy describes how we handle your personal data when:

You register an account and use our applications or services as an authorized user
You visit our websites, including any pages linked to this Privacy Policy
We communicate with you via email, calls, texts (SMS), or other channels for informational, promotional, or transactional purposes

Personal Data Collection

We collect various categories of personal data to provide and improve our services. Here’s a detailed breakdown:

Account Information: This includes your username, email address, and any unique identifiers associated with your account.
Payment Information: We process details related to your payment methods for transactions on our platform.
Financial Information: We may collect data about your financial status or creditworthiness if required for specific services.
Purchase Information: Details of products or services you’ve purchased from us, including order history and preferences.
Mobile Device Identifiers: Unique device identifiers and mobile network information to enhance user experience.
Location Data: Information about your geographical location when you use our location-based services (with your consent).
Feedback and Reviews: Any comments, suggestions, or ratings you provide us.
Social Media Information: If you connect your accounts, we may collect data from your social media profiles for personalized content.
Product Information: Details about the products you browse, search for, or purchase on our site.

We gather this data through various means, including direct user input, server logs, tracking technologies (like cookies and device fingerprinting), and third-party data providers who assist us in maintaining accurate records.

Cookies

Surprise uses cookies to enhance your online experience and for analytics purposes:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as allowing you to navigate through pages.
Preference Cookies: They store user preferences and settings to provide personalized experiences.
Analytics Cookies: Used by our analytics partners to gather information about your interactions with our websites, including metrics on page views, unique visitors, and bounce rates.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purposes described in this policy, or as required by applicable laws. When we no longer need your data, we securely delete or anonymize it to prevent re-identification.

Security Measures

Surprise has implemented robust security practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Encryption of sensitive data in transit and at rest
Access controls based on the principle of least privilege
Regular security audits and penetration testing
Training programs for employees to maintain a strong security culture

Your Rights (Depending on your location)

The privacy laws applicable to us grant you certain rights regarding your personal data. These may include:

The right to access, update, or delete your personal information
Right to rectification if your data is inaccurate or incomplete
Right to erasure (“right to be forgotten”) under certain circumstances
Right to restrict processing of your data in specific situations
Right to data portability (receiving a copy of your data in a structured format)
Right to object to the processing of your personal information for direct marketing or other purposes
Right not to be subject to automated decision-making where it significantly affects you

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to legitimate requests in a timely manner.

Changes to Policy

Surprise reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have questions, concerns, or requests regarding privacy or data protection, please contact us:

Email: [email protected]
Address: [Surprise Privacy Team, [Street Address], [City], [State/Province], [Postal Code] (optional)